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Terms and Conditions

Ordering

  • Prices are subject to change without prior notification. Orders are billed at the prices in effect on date of invoicing.

  • Add-on items are not purchased individually. These must be Added to other products such as Necklace, Earring, Bracelet, Anklet so forth.

Delivery Time

  • Domestic: Ontario/Quebec:   Approximately 1-5 days and May vary for other provinces/states.

        USA:  Approximately  in 14 days

       International: Approximately 7 to 20 days ( now Available at our Etsy store for some other countries )

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These are the estimated shipping times, but we cannot guarantee them. Actual delivery time will depend on the shipping method you choose, the courier, and the destination.

Shipping

  • All items are shipped from Ontario, Canada, and most orders come with a tracking number. We hope this provides you with some reassurance. Please double-check your shipping address with your order at the time of purchase. Thank you.

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  • The time we need to prepare an order for shipping varies, usually taking 1-2 days, excluding weekends. We may ship on Saturday and Sunday, but the earliest shipping date will be the following Monday if you place an order on Friday, except for statutory holidays on Monday.

Lost, Stolen, or Delayed Package Due to Post.

  • A package sent to any country is the buyer's responsibility. We are not liable for lost, stolen, or damaged packages, or for errors made by the postal system. However, please contact us.

Customs and import taxes

  • Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Payment Option

  • We accept various payment options, including Visa, Mastercard, American Express, Apple Pay, Google Pay, JCB, Maestro, Discover, Diners, China Union Pay, Electron, and PayPal.

Returns and exchanges

  • Contact us within: 14 days of delivery

  • Ship items back within: 30 days of delivery

  • We will issue a refund as soon as we receive the item back.

The following items can't be returned or exchanged

  • The following items can't be returned or exchanged. Because of the nature of these items, We do not accept returns unless they arrive damaged or defective. This includes:

  • Custom or personalized orders

  • Perishable products

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

We don't accept cancellations

  • We do not accept cancellation but please contact us if you have any problems with your order.

Conditions of return

  • The Items must be returned in their original packaging, including any tags or labels. To ensure a smooth return process, please include a copy of your receipt or proof of purchase. We recommend using a trackable shipping service to safeguard against any potential loss during transit.

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Inaccuracy Disclaimer

  • From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We are not obligated or required to honour any pricing that may appear in error. We reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Prices may vary between our website and other e-commerce sites.​

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  • This website is owned and operated by Shokoro. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors to purchase our jewelry product and Happiness. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Customs and import taxes

  • Packages to any country are the responsibility of the buyer. I am not responsible for lost, stolen, or damaged packages, or errors made by the postal system.

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